Refund Policy


  1. If on delivery any of the Goods are defective in any material respect, the Customer must give written notice of such defect to the Supplier within three business days of such delivery on and return the Goods to the Supplier by packaging each item to be returned securely, as far as possible in the same manner as originally packaged for delivery to the Customer, and then hand them to the Supplier’s courier service at the arranged time and at the original delivery address.
  2. The Customer must also provide proof of payment and their written reason for the return.
  3. Provided the Supplier’s quality assessor has signed the returned goods off as (i) defective or (ii) substantially different from the Website description or image of the item/s purchased, or (iii) in the case of made to order items, substantially different from the specifications, the Supplier shall then-
    1. replace the defective Goods within 14 days, to the extent that this is possible, or
    2. where impossible, replace the defective Goods with Goods as similar as possible to the Goods as the Supplier is able to source; or
    3. refund to the Customer the price for the Goods which are defective using the same payment method as the original payment, or
    4. repair the Goods and deliver them to the Customer.
  4. Returns and requests for replacements or exchanges on defective products must be made within 6 months of delivery (12 months for furniture).
  5. The minimum return quantity for wallpapers is 3 rolls of one design and colour and wallpaper must be from the same batch (dyelot).
  6. The Supplier shall be under no liability in respect of any defect arising from fair wear and tear or any willful damage, negligence by any other party, subjection to abnormal conditions, used for a purpose other than their usual intended purpose, storage, transport or cleaning contrary to the warnings or care instructions issued by the Supplier, failure to follow the Supplier’s instructions (whether oral or in writing), misuse or alteration of the Goods without the Supplier’s approval, or any other act or omission on the part of the Customer, its employees or agents or any third parties.
  7.  Goods, other than defective Goods returned under clause 4, returned by the Customer and accepted by the Supplier may be credited to the Customer at the Supplier’s sole discretion and without any obligation on the part of the Supplier.
  8. Cancelled and/or returned orders are subject to collection charges of R250.00 excluding vat per order, except where the bulk or number of Goods returned require special transport arrangements- in that case a quotation will be submitted to the Customer. The Customer is responsible for these charges. However, if the goods are found to be faulty in a material respect, the Supplier will be responsible for the transportation cost.
  9. We will consider an exchange or refund of Goods that are not defective if unused, undamaged and in their original condition, and they have been returned within 30 days of delivery.
  10. Due to practical and legal challenges, no returns are accepted for international orders.
  11. Due to the nature of the manufacturing process:
    1. we cannot accept returns of rugs because of a width variance of +/-3%;
    2. dye variation may also occur in all rugs
    3. made to order products cannot be returned unless they differ substantially from the material specifications of the order.
  12. Goods cannot be returned for reasons that we disclosed to the Customer on the Website, e.g. that the item is shop soiled.