We deliver across South Africa between 2-4 days for main centres and up to 7 days for remote areas. Alternatively, Items can be made available for collection from our DC in Stikland, Bellville.

If delivery is not taken by the Customer after 3 attempts by the courier, the Goods will be retained by the Supplier for a period of 8 weeks, whereafter it will be refunded back to the Customer.

HAUS online deliveries take between 2 to 4 working days, between 8am and 5pm for main centres (CPT, JHB, PTA, DBN) and up to 7 working days for regional and remote areas.

Standard delivery is free for all orders totaling R1500 or more across South Africa.
All other orders carry a flat rate delivery charge of R150.
The cost of International deliveries is available upon request. Please email onlineorders@hertex.co.za

We support the following payment options when shopping online:

Credit Card, Debit Card, Instant EFT, Zapper, Masterpass & Mobicred.

If your card transaction has failed the most probable cause is a bank decline. Our credit card provider acts as a middleman between Hertex HAUS and your bank to process payment. We can also assist with EFT payments, please email us to initiate this process.

Mobicred is a simple & convenient credit facility that allows you to safely shop online with our participating retailers. Your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit - allowing you to spend whatever you re-pay. Go to www.mobicred.co.za for more information on how to apply.

If you are dissatisfied with your purchase for a reason unrelated to a quality problem, you may return it within 30 days from date of invoice - these products will only be considered for refund or exchange if unused and undamaged and in their original condition.

If you return your items through a courier you will receive a refund or exchange once your items have been received and passed a quality assessment at our warehouse. It can take 5-10 working days for the funds to reflect in your account.