Privacy policy
At Hertex (“we”, “us”, “our”), we care about your privacy and want you to clearly understand how your information is used when you visit our website
We acknowledge that you are entrusting some of your personal information to us by using this site.
We respect your privacy and will only use your information for the purposes described below.
This website is designed for use by persons over the age of 18 years. Please do not enter your personal information on our site if you are under 18.
You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
By using this website, you consent that your personal information may be processed as defined in the Protection of Personal Information Act (“POPIA”), and specifically consent that:
· it may be retained for the duration of the commercial relationship between the Parties and a period of five years after the last payment received from you, as well as that
· it may be collected (including collection from any third party or source other than you), received, recorded, organised, collated, stored, updated, modified, retrieved, altered, consulted, used, processed for the purpose of direct marketing, transmitted- including transmission to a third party in a foreign country, distributed or made available- also in another form, subjected to further processing, merged, linked, restricted, degraded, erased and destroyed.
Despite the consent above, we will not, without your express consent use your personal information for any purpose except:
· in relation to the ordering, sale and delivery of our goods
· to contact you regarding current or new goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us)
· to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and
· to improve our product selection and your experience on our website via cookies used (see below for our full cookies policy)
We will not disclose your personal information to any third party except:
· to our employees and third-party service providers who assist us to interact with you, for the ordering of goods or when delivering goods to you
· to our divisions, affiliates and/or partners (including their employees and third party service providers) for them to interact with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered (unless you have opted out from receiving marketing material from us)
· to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate a breach of our Terms and Conditions above
· to our service providers who help with parts of our business operations (fraud prevention, marketing, technology services etc). Our contracts with these service providers stop them from using your information or their own benefit and
· to our suppliers in order for them to contact you directly regarding any faulty goods you have purchased which requires their involvement.
We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights. In the event of a fraudulent online payment, we are entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information.
We will ensure that all our employees, third party service providers, divisions, affiliates and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
Cookies Policy
This policy explains what cookies are, how we use them, and how we handle your personal information.
What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the website work properly and improve your experience.
Some cookies are deleted when you close your browser (session cookies), while others stay on your device for longer (persistent cookies).
How we use Cookies
We use Cookies to:
· Make our website work better
· Remember your preferences (such as location or log in details)
· Understand how visitors use our website
· Improve site performance and user experience
· Support marketing and advertising efforts
What types of Cookies do we use?
Essential Cookies – these are necessary for the website to function properly. Without them, certain features (like shopping cart or checkout) may not work.
Analytics Cookies – these help us to understand how visitors interact with our website (for example, which pages are most popular.) This data is anonymous and helps us to improve the site.
Marketing Cookies – these cookies help us show you relevant adverts and measure the effectiveness of campaigns. They may track browsing activity across websites.
Functional Cookies – these remember your preferences to enhance your experience, such as saved items or region settings.
Managing Cookies
You can control or disable cookies at any time through your browser settings.
Please note:
· Disabling cookies may affect how the website functions.
· Some features may not work as intended.
Helpful guides:
· Chrome: Settings → Privacy → Cookies
· Safari: Preferences → Privacy
· Firefox: Options → Privacy & Security
Personal Information we collect
We may collect the following information when you use our website:
· Name and contact details (email, phone number)
· Delivery and billing addresses
· Purchase and browsing history
· Payment details (processed securely via third parties)
· IP address and device information
How we use your information
We only use your information to:
· Process and deliver your orders
· Communicate with you about purchases or enquiries
· Improve our products and services
· Send marketing communications (only if you’ve agreed)
· Comply with legal and regulatory obligations
Sharing your personal information
We do not sell your personal information.
We may share your data with trusted third parties, including:
· Payment providers
· Delivery and logistics partners
· Marketing and analytics service providers
· IT and website support services
These partners are required to keep your information secure and confidential.
Your rights (POPIA)
Under South African law, you have the right to:
· Access your personal information
· Correct or update your details
· Request deletion of your data
· Object to direct marketing
· Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Data security
We take appropriate security measures to protect your personal information from loss, misuse, or unauthorized access.
However, no online system is ever completely secure, so we encourage you to protect your login details and personal information.
Third-Party links
Our website may include links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.
Updates to this Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Contact us
If you have any questions about this policy or your personal information, please contact us:
HAUS Online - onlineorders@hertex.co.za
