White Glove Assembly Service

Hertex Haus now offers a premium delivery and assembly option to specific areas only. 

This service includes: 

• Delivery of item(s) to the specified location within the delivery radius.
• Unpacking of item(s).
• Assembly of eligible Hertex furniture will be charged per unit, please note that a rug placement also counts as an assembly.
• Before removing packaging materials, customers must be advised that products cannot be returned without the original packaging and must sign an acknowledgment.
• Customers must inspect the goods upon assembly and sign the invoice once satisfied that items are in good condition.
• Disassembly and collection of item(s) if a return has been approved and falls within the Hertex Return Policy, where applicable.
• Deliveries take place Monday to Friday (excluding public holidays).
• Hertex may use third-party service providers where required.

Pricing: 

A quote will be provided to you should you opt in for our White Glove service. This quote depends on where you are located and how many items you would like to be assembled. You are welcome to contact us should you wish to get an estimate prior to purchasing. 

Please take note of the following requirements:

• Ensure items fit through lifts, staircases, passages and doors at the delivery address (maximum couch length in elevators: 2.2m)
• The delivery area must be prepared in advance, with old furniture removed where necessary, as this service does not include removal of existing items.
• All valuables and fragile items must be removed from the delivery area, and pets and children must be secured in a safe location.

Delivery & Assembly: 

• No drilling, wall-mounting or installation into walls, ceilings or floors will be performed.
• This service does not include any decorating, electrical work, or electrical connections.
• This service does not include staging or rearranging of items. Products will be assembled and placed once in the customer’s desired spot.
• Once packaging has been removed, no returns will be accepted unless the product is defective or damaged as per our defect return policy.
• Quality issues will be handled in line with Hertex’s standard return and warranty policies.
• If delivery cannot be completed due to customer unavailability, access restrictions or unsafe conditions, a re-delivery fee may apply

Booking & Scheduling: 

• White Glove Assembly Service must be booked at the time of purchase; it cannot be added once items are invoiced. You will be able to select this option on checkout, should the item/s in your cart be eligible
• Scheduling is subject to availability in the delivery area.
• Customers will receive confirmation of the delivery date and time window.

Cancellations & Rescheduling: 

• Cancellations or rescheduling must be made at least 48 hours before the scheduled delivery.
• Late cancellations or rescheduling may incur a service fee.

Liability: 

• Hertex will not be responsible for missing or damaged items claimed after delivery.
• Hertex will not be liable for pre-existing property or furniture damage.