Shipping policy
Delivery Times:
Please allow additional time during busy periods for your order to be delivered or for your collection to take place. Thank you for your patience.
Our orders are usually processed within 1 working Day! HAUS online deliveries take between 1 to 4 working days (CPT, JHB, PTA, DBN) and up to 7 working days for regional and remote areas. Deliveries are made between 8am and 5pm, Monday – Friday.
Larger Rugs or Furniture items may take slightly longer in transit.
Delays may be experienced during busy times such as sale periods or over the Festive Season.
Delivery Costs:
Standard delivery is free for all orders totalling R1,500 or more across South Africa.
Please note that outlying areas may incur a shipping delay and a surcharge. We will advise you accordingly prior to dispatching your order should any further
charges apply.
All other orders carry a flat rate delivery charge of R150.
Assembly charges are quoted separately. This service only applies to certain areas; please contact us should you require any further information.
Pick Up in store: should you choose to Pick Up in store kindly note we have only one pick up location which is our DC in Bellville, Cape Town.
Pick up times are:
- Monday - Thursday 8:30am to 4:30pm
- Friday 8:30am - 3:30pm
- Saturday, Sunday & Public Holidays - closed
The cost of international deliveries is available upon request. Please email onlineorders@hertex.co.za
